Warranty & Service

Even though your warranty is provided by the original pump manufacturer and/or by the engine/electric motor manufacturer that is coupled to the pump, a good first step in remedying any product concerns begins by contacting Absolute Water Pumps directly.  Having years of experience in trouble-shooting, diagnosing, and/or remedying pump or application concerns (even over the phone) makes your initial call (or email) to us your path of least resistance to an immediate remedy.  At a minimum, we can chart a course to remedying in the event your pump remedy demands hands-on service. 

If your product needs support and service while it is still under warranty, following customary and reasonable pre-warranty trouble-shooting, you may be advised by Absolute Water Pumps (in accordance with the manufacturer’s warranty terms and conditions) to take the unit to one of the manufacturer’s pre-authorized service centers in your area, who will repair the product.  Warranty service may require returning the pump to our service location as well.  Warranty service will require specific, likely written, authorization from the Absolute Water Pumps (and potentially the manufacturer).  Please see the terms and conditions of your warranty prior to seeking support to best understand what is and is not covered and how a manufacturer’s warranty is administered.   

We differentiate ourselves by offering a level of customer service and advocacy through this process, when necessary, that you will not find with your large "big-box" retailers or common equipment dealers, where the divide between offering and honoring a warranty may be large and ripe with frustration as is typically the case with large corporate giants without a vested interest in the individual customer's best interest.  We have built our business on serving the best interest of the individual customer and expect the same individualized level of service when it comes time to spend our hard-earned money.  

Again, although your warranty is not funded by Absolute Water Pumps, as your warranty is offered by each manufacturer, we are standing by to support you through the process when called upon.

Technical & Trouble Shooting Support

Have a technical and/or trouble shooting question about your pump?  Having trouble with your pump?  Beyond calling Absolute Water Pumps, we would strongly suggest reaching out to the manufacturer directly.  Below are direct lines to our manufacturers' well equipped and pump savy technicians who are ready, willing, and able to help.  The same folks who design, engineer, build, and warranty your pumps are likely the most equipped to efficiently and effectively answer your questions and quickly get you on your way towards proper operation or repair.  As much as we enjoy talking to you, we would recommend making this your first call towards remedy.   

Parts

Absolute Water Pumps operates much in the same way as your local hardware store or "big-box" retailer when it comes to the practical matters of warranty support, service, and parts.  If you have a problem with your product, the home improvement centers or local hardware stores do not (locally) stock parts for you.  They will simply refer you to a manufacturer or commercial parts supplier to source your part.  Absolute Water Pumps works exactly the same way.  

Many of our customers visit SearsPartsDirect.com to source their replacement parts.  Visit SearsPartsDirect.com 

You can also visit the below manufacturers directly to order the part you need immediately.  Often times you will be receiving the same price from the manufacturer that we would pay if you requested we source the part for you!